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  • Day 1 - Main Conference

    1st August 2018

  • We start the day by taking the pulse of the room in relation to customer experience. Attendees will work together to discuss answers to a series of questions around our internal stakeholder and external supplier relationships, qualifying not only how we measure up in their eyes, but what we might do to improve our standing.

  • The procurement team is using  ‘agile’ methodologies to run a procurement process to select a technology partner for Watercare's strategic transformation project.  The use of agile delivery for the implementation phase, which has meant role modelling behaviours and ways of working to the business and vendors to set them up for the delivery phase, has resulted in unusually high levels of engagement, collaboration and innovation with both internal stakeholders and suppliers.

    • How procurement teamed with senior leadership, programme executives and sponsors to follow a design-thinking approach to the future of Watercare
    • How this shift in thinking was communicated to both stakeholders and suppliers though the STP procurement process.
    • The roles and benefits of having the organisation's first Product owner and 'Scrum master'
    • Customer experience lessons learned through the process

  • If customer service is reactive and customer experience is proactive, how we as procurement professionals treat our ‘customers’ and the experience we create for them is key to running a successful procurement function and team. Andrea will talk on the ‘twisted’ evolutionary path that Procurement at HNZ has taken, sharing insights into the work HNZ does, and how Procurement is working in partnership with internal customers and external suppliers to make a real difference for New Zealanders in housing need.

  • The possibilities with the latest Business Intelligence tools are endless and the speed to delivery will surprise and delight you. See the power of effective spend data visualisation, at both a macro and category level, to drive engagement with senior stakeholders within your organisation.

    • Utilising Microsoft PowerBI, you will see how a picture (especially an interactive one) is worth more than 1,000 words and will drive internal customers towards procurement.
    • What do the components of good data visualisation look like?
    • How can this be used strategically to gain buy-in with stakeholders?

  • As cloud-based technology continues to change the game for businesses all over the world, procurement organisations must adapt to survive. At Xero, providing an exceptional customer experience is not a choice - these values are critical to the company’s survival and success. In this talk, Sarah will reveal how her team succeeds at this: the critical ‘human’ skills that create value, how she has built out and maintained a team brand, and the benefits of hiring polymaths.

  • Are you equipped for the future of work today? Let us elevate you to perform at your best, join us for a session all about you. We will discuss practical tools for achieving remarkable results. Key areas for learning are self-awareness, performance and influencing. Odelle is a key note speaker on human design, who is passionate about authentic leadership, influencing, high performance and building personal connections. She inspires action to accelerate individuals to perform at their best and transforms organisations from the inside out!

  • Social procurement is becoming a powerful tool for not only the growth of the social enterprise sector but also for traditional businesses to get more value from their spend. During this session, we will explore the power of impact and how it is becoming a critical business function - from attracting the best employees, retaining staff, building consumer bases and most importantly contributing positively to our society and environment.

  • This panel session will explore the reality of buyer-supplier relationships, posing questions such as:

    • Has the business mindset towards suppliers changed to view them as strategic partners?
    • If yes, has procurement followed suit?
    • How do suppliers view the experience of dealing with procurement?
    • Why do so many suppliers attempt to bypass procurement?

  • Day 2 - Workshops

    2nd August 2018

  • Half Day Workshop Includes half-hour refreshment break at mid-point

    Influencing for Results

    The ability to influence others both within an organisation and externally is an essential business skill at all levels.  Successfully articulating ideas, creating clear compelling plans and gaining “buy in” and building consensus require knowing and using a certain set of influence practices.

    Join us for a workshop like no other, as it’s all about you!  We will be looking at your influencing skills in these five key areas:

    • Building trust and credibility
    • Understanding the situation and specific needs
    • Presenting ideas and articulating their value
    • Handling objections and gaining agreement
    • Creating long term relationships and effective positioning

    Odelle is a key note speaker on human design, who is passionate about authentic leadership, influencing, high performance and building personal connections. She inspires action to accelerate individuals to perform at their best and transforms organisations from the inside out.

  • You may have heard of the term ‘customer of choice’. Indeed, we have been using it on conference programmes for at least 10 years. But do you really know what it means and why it is important?

    In this workshop Kate will discuss the attributes of being a customer of choice, before asking participants to apply those attributes to their own working examples, both internally and externally, to come up with a plan on how to improve their position as a customer of choice.